Terms of Service

1. Introduction

Welcome to Supafluencer ("Platform", "we", "us", or "our"), operated by Satak Technologies. By accessing or using supafluencer.me (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform.

Supafluencer is a marketplace that connects brands with content creators ("Creators") for influencer marketing campaigns. We provide escrow services, dispute resolution, and payment facilitation, but we are NOT responsible for the quality of work delivered or the business relationships between brands and creators.

2. Definitions

• "Brand" - A business or individual posting campaigns seeking influencer marketing services
• "Creator" - An influencer or content creator bidding on and fulfilling campaigns
• "Campaign" - A project posted by a Brand seeking content creation services
• "Bid" - A proposal submitted by a Creator to work on a Campaign
• "Escrow" - Payment held by the Platform until work is approved or disputed
• "Credits" - Virtual currency used by Creators to submit bids (10 credits allocated monthly)

3. Platform Role and Limitations

3.1 What We Do

• Provide a marketplace for Brands and Creators to connect
• Hold payments in escrow until work is approved
• Facilitate dispute resolution between parties
• Process payments and manage credit allocations
• Provide communication tools between Brands and Creators

3.2 What We Do NOT Do

• We do NOT guarantee the quality of work delivered by Creators
• We do NOT verify or endorse any Creator's skills, qualifications, or follower counts
• We do NOT guarantee campaign success, engagement rates, or ROI
• We are NOT liable for any damages arising from Creator-Brand relationships
• We do NOT pre-screen content before delivery (unless specifically requested)
• We do NOT guarantee that Creators will deliver work on time or at all

Important: Supafluencer acts solely as an intermediary marketplace and payment processor. The contractual relationship for work delivery exists between the Brand and the Creator. We facilitate the transaction but are not a party to the work agreement.

4. User Accounts

4.1 Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate, complete, and current information
• You are responsible for maintaining the security of your account credentials
• You must not share your account with others
• One person or entity may only maintain one account per role (Brand or Creator)

4.2 Account Suspension

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Provide false information
• Abuse the dispute resolution process
• Harass or threaten other users
• Attempt to circumvent payment through the Platform

5. Credit System (Creators Only)

5.1 Credit Allocation

• Creators receive 10 credits per month on the 1st of each month
• Credits do NOT roll over to the next month
• Each bid submission costs 1 credit
• Credits are non-refundable, even if a bid is rejected
• Credits have no cash value and cannot be transferred or sold

5.2 Credit Refunds

Credits spent on bids are only refunded if:

• The campaign is deleted by the Brand before your bid is reviewed
• A technical error prevented your bid from being properly submitted

Credits are NOT refunded if your bid is simply rejected by the Brand.

6. Payments and Escrow

6.1 Payment Process

1. Brand accepts a Creator's bid
2. Brand pays the agreed amount via Cashfree payment gateway
3. Funds are held in escrow by Supafluencer
4. Creator delivers the work
5. Brand reviews and approves the work
6. Funds are released to the Creator's account (minus platform fee)

6.2 Platform Fees

• Platform fee structure will be displayed during checkout
• All fees are deducted before payout to Creators
• Brands pay the full campaign amount upfront
• Payment gateway fees (Cashfree) are separate and non-refundable

6.3 Escrow Hold Period

Funds remain in escrow until:

• The Brand approves the delivered content, OR
• A dispute is raised and resolved, OR
• 30 days pass without Brand action (auto-approval)

6.4 Payment Processing

All payments are processed through Cashfree, a third-party payment gateway. By using our Platform, you agree to Cashfree's terms and conditions.

Note: Supafluencer does not store your credit card or bank account information. All payment data is handled securely by Cashfree.

7. Disputes and Refunds

7.1 When to Raise a Dispute

Brands may raise a dispute if:

• The delivered content does not match the campaign requirements
• The Creator fails to deliver content by the agreed deadline
• The content quality is significantly below professional standards
• The Creator delivers plagiarized or copyright-infringing content

7.2 Dispute Resolution Process

1. Brand raises a dispute with clear evidence and explanation
2. Creator has 48 hours to respond with their perspective
3. Supafluencer admin reviews both sides (typically within 3-5 business days)
4. Admin makes a final binding decision
5. Funds are either released to Creator or refunded to Brand (minus gateway fees)

7.3 Dispute Outcomes

• Full Release to Creator: Content meets requirements
• Partial Refund: Content partially meets requirements (50% refund)
• Full Refund to Brand: Content completely fails to meet requirements or wasn't delivered

7.4 Refund Limitations

Important Refund Policy:

• Payment gateway fees (Cashfree) are NON-REFUNDABLE in all cases
• Refunds are NOT available if the Brand simply changes their mind
• Refunds are NOT available for subjective quality complaints (e.g., "I don't like the style")
• Refunds may take 5-10 business days to process
• Platform fees are non-refundable unless the Creator completely fails to deliver

7.5 Dispute Abuse

Users who repeatedly raise frivolous disputes or abuse the dispute system will have their accounts suspended. Our dispute resolution decisions are final and binding. By using the Platform, you agree not to pursue legal action for amounts under ₹50,000.

8. Content Ownership and Intellectual Property

8.1 Creator Content

• Creators retain ownership of content created for campaigns UNTIL payment is released
• Upon payment release, Brands receive full usage rights as agreed in the campaign brief
• Creators warrant that all content is original and does not infringe third-party rights
• Creators are solely responsible for obtaining necessary licenses for music, images, or other media used

8.2 Platform Content

By uploading content to the Platform (profiles, campaign briefs, proposals), you grant Supafluencer a non-exclusive, worldwide license to display, reproduce, and distribute that content solely for the purpose of operating the Platform.

8.3 Copyright Infringement

If you believe content on our Platform infringes your copyright, contact us at:

Email: hello@supafluencer.me
Subject: "Copyright Infringement Claim"

9. Prohibited Activities

You agree NOT to:

• Attempt to bypass the Platform and conduct transactions outside (circumventing fees)
• Create fake accounts or impersonate others
• Inflate follower counts or engagement metrics (Creators)
• Post campaigns for illegal, harmful, or adult content
• Harass, threaten, or defame other users
• Upload viruses, malware, or malicious code
• Scrape, data-mine, or automated bot the Platform
• Share login credentials with third parties
• Submit fraudulent payment information
• Abuse the credit system through multiple accounts

Violation Consequences: Immediate account termination, forfeiture of funds in escrow, and potential legal action.

10. Limitation of Liability

10.1 No Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Platform will be uninterrupted, secure, or error-free
• Any content created through the Platform will meet your expectations
• Any Creator profiles or follower counts are accurate
• Campaigns will result in successful marketing outcomes

10.2 Damages Limitation

IMPORTANT: TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPAFLUENCER (AND SATAK TECHNOLOGIES) SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from Creator-Brand disputes beyond our dispute resolution
• Any amount exceeding the platform fees paid in the specific transaction

10.3 Third-Party Services

We are not responsible for any issues arising from third-party services like Cashfree (payment gateway), Firebase (hosting), or Resend (email). Your use of these services is governed by their respective terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Supafluencer, Satak Technologies, and our officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Platform
• Content you submit or deliver
• Your infringement of any third-party rights
• Disputes between you and other users

12. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you consent to our data practices as described in the Privacy Policy.

View our full Privacy Policy at: supafluencer.me/legal/privacy

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

We will notify users of significant changes via email or platform notification.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

Arbitration Clause: For disputes involving amounts less than ₹50,000, you agree to first attempt resolution through our internal dispute process before pursuing legal action.

15. Account Termination

15.1 Voluntary Termination

You may delete your account at any time through your profile settings. Upon deletion:

• All unused credits are forfeited (no refunds)
• Active campaigns/bids must be completed or cancelled before deletion
• Funds in escrow will be held until all disputes are resolved

15.2 Platform-Initiated Termination

We may suspend or terminate your account immediately if you violate these Terms. In cases of fraud or severe violations, funds in escrow may be forfeited.

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Supafluencer.

16.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17. Contact Information

If you have questions about these Terms, please contact us: